Refund Policy

We want you to feel confident trying EverPurr.

60-Day Return Policy

You may request a return within 60 days of receiving your order.

To begin a return, contact us at:

support@tryeverpurr.com

Please include your order number and the reason for your request.

Returns must be authorised before products are sent back. Products returned without contacting us first may not be accepted.

Once your request is approved, we will provide instructions regarding the return process where a physical return is required.

Order Cancellations

You may request cancellation within 24 hours of placing your order.

Contact us as quickly as possible at support@tryeverpurr.com .

After this window, your order may already have entered processing or fulfilment and we may be unable to cancel it.

Damaged, Defective or Incorrect Orders

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete or incorrect, contact us promptly with your order number and, where appropriate, photographs showing the problem.

We will review the issue and work to make it right.

Exchanges

If you wish to receive a different product, the simplest process may be to return the original eligible item and place a separate order once the return has been approved.

Refunds

Once an eligible return has been received and reviewed, we will notify you whether your refund has been approved.

Approved refunds will normally be returned to your original payment method within 10 business days.

Your bank or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since we confirmed approval of your refund, please contact us at 

Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict or modify rights that cannot legally be excluded under applicable consumer-protection law.