Shipping Policy
At EverPurr, we aim to process and dispatch orders as quickly as possible.
Order Processing
Orders are normally processed within 1–3 business days after successful payment.
Orders placed during weekends, public holidays, major promotions or unusually busy periods may require additional processing time.
Once your order has been dispatched, you will receive shipping confirmation where tracking is available.
Estimated Shipping Times
Our estimated delivery times are:
United States, Australia, Canada, United Kingdom, New Zealand: 6–12 business days
Europe: 7–14 business days
Worldwide: 7–16 business days
Delivery estimates begin once an order has been processed and handed to the carrier.
These timeframes are estimates rather than guaranteed delivery dates.
Customs processing, public holidays, carrier delays, weather, remote destinations and other circumstances outside our control may affect delivery.
Tracking
Where tracking is available, tracking information will be sent to the email address used when placing your order.
Please allow time after dispatch for tracking information to become active.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your delivery address, contact us at support@tryeverpurr.com as soon as possible.
Once an order has entered fulfilment or been shipped, we cannot guarantee that the address can be changed.
Lost or Damaged Packages
If your order arrives damaged, incorrect or appears to have been lost in transit, please contact us at support@tryeverpurr.com with your order number and relevant details.
We will review the situation and work with you toward an appropriate resolution.
Customs, Duties and Taxes
International orders may be subject to import duties, customs charges or local taxes imposed by the destination country.
Unless stated otherwise at checkout, these fees are the responsibility of the recipient.
Contact
For shipping questions, contact:
support@tryeverpurr.com